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Ensure that you perform the basic troubleshooting steps below, and if the issue remains unresolved, proceed with submitting a support ticket.                                                                                                                                                                                                                    1. Check the Power Connection: Ensure the charger is plugged into a working wall outlet and securely connected to the laptop. Try using a different power outlet to rule out a faulty socket.                                                                                                                                                                                                                                                                2. Inspect the Charger and Cable: Look for any damage, like frayed wires or bent connectors. If possible, test with another compatible charger.                                                                                                                                                                                3. Perform a Power Reset: Unplug the charger, hold down the power button for 15-30 seconds to reset the laptop then plug the charger back in and try turning it on.                                                                                                                                                                                                    4. Remove All Accessories: Unplug any USB devices, headphones, memory cards, or external drives. Try turning on the laptop again.                                                                                                                                                                                                         5. Check for Signs of Life: Look for indicator lights (charging light, power light) and listen for fan noises. If the screen stays black, shine a flashlight on it to check for a faint display.                                                                                                                                                                                                                                                                                                                                (Please attach an Incident Report)

Ensure that you perform the basic troubleshooting steps below, and if the issue remains unresolved, proceed with submitting a support ticket.                                                                                                                                                                                                                    1. Check the Power Button: Ensure that the power button is not stuck or damaged, and press and hold it for at least 10 seconds.                                                                                                                                                                                                                                                               2. Test the Charger: Verify that the charger is working by testing it with another device. If possible, use another working charger to test your phone.                                                                                                                                                                                3. Charge the Phone: Connect your phone to a working charger and let it charge for at least 30 minutes before attempting to turn it on.                                                                                                                                                                                                   4. Perform a Force Restart: For most phones, press and hold the Power button and the Volume Down button simultaneously for 10-15 seconds to force a restart.                                                                                                                                                                    5. Inspect for Damage: Check the charging port, cable, and phone for any visible damage that might prevent it from powering on.                                                                                                                                                                                                                                                                                                                                (Please attach an Incident Report)

Ensure that you perform the basic troubleshooting steps below, and if the issue remains unresolved, proceed with submitting a support ticket.                                                                                                                                                                                                                    1. Check Power and Connections: Ensure the modem is plugged into a working power outlet. Check if the power light is on. If not, try a different outlet or power cord. Ensure all cables (power, Ethernet, phone line) are securely connected.                                                                                                                                                                                                                                                               2. Restart the Modem: Turn off the modem by unplugging it from the power outlet. Wait for 30 seconds, then plug it back in and turn it on. Wait a few minutes for the modem to fully restart.                                                                                                                                                                                3. Inspect the Indicator Lights: Look for lights on the modem that indicate power, internet, Wi-Fi, and device connections. If lights are red, blinking unusually, or off, this could signal a problem.                                                                                                                                                                                                   4. Relocate the Modem: Place the modem in a central, elevated location to avoid obstructions. Keep it away from walls, metal objects, and other electronic devices that might interfere with the signal.                                                                                                                                                                                                                5. Check for outstanding balance: Double-check the account to confirm if any outstanding balance exists.                                                                                                                                                                                                                                                                                                                                (Please attach an Incident Report)

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